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Centar za podršku - D1 Arena pomoć i pomoć

D1 Arena Support Center

Welcome to our Support Center. We are here to help you with any questions or issues you may have.

Contact Us

General Support: Open the Contact page to use the D1 Assistant. It can answer common questions and create a support ticket when follow-up is needed.
Your Tickets: Signed-in users can review support tickets from the Support/Tickets area.
Urgent Competition Issues: Use the in-platform reporting or dispute workflow associated with the active match or tournament.

Common Topics

Account Issues

Password Reset: Use the "Forgot Password" link on the login page
Email Verification: Check your spam folder if you did not receive the verification email
Profile Updates: Edit your profile from your account settings
Account Security: Enable two-factor authentication for added protection

Tournament Help

Registration Issues: Ensure you meet all requirements before registering
Match Disputes: Use the tournament dispute flow within the deadline shown for the event or action
Bracket Questions: Brackets are generated automatically based on seeding
Prize Distribution: Tournament prizes follow the active 21-day hold and administrator-approval workflow; verification, disputes, or provider requirements can extend processing

Team Support

Creating Teams: Open Hub → Teams to create a team or select a roster. Select a team to enter Team HQ. Authorized owners, admins and managers use Manage for members and join requests; invitations appear under Invites and require the invited player’s acceptance. Use Team HQ for team communication.
Inviting Members: Use the team management page to send invitations
Roster Changes: Team owners can modify rosters before tournament lock-in

Payment & Wallet

Wallet Activity: The wallet records eligible earnings, transactions, and payout activity
No General Deposits: D1 Arena does not currently provide a general-purpose wallet deposit or add-funds flow
Creator Payouts: Eligible creators connect Stripe Connect and complete applicable identity and account requirements
Purchases: Supporter purchases and tournament-entry payments use their specific checkout flows
Transaction Issues: Contact support with the relevant transaction or checkout identifier

Before Contacting Support

To help us resolve your issue faster:

Check our FAQ for common answers
Include your username and relevant details
Provide screenshots if applicable
Include match or tournament IDs for competition issues

Report Abuse

To report a player or team for violating Community Guidelines:

Use the Report button on player or team profiles
Provide specific details about the violation
Include evidence when possible

Feedback

Share suggestions for improving D1 Arena from the Contact page. The D1 Assistant can create a support ticket when follow-up is needed.

D1 Arena Support Channels

Use the D1 Assistant on the Contact page for common questions and to create a support ticket when follow-up is needed. Signed-in users can review ticket status and replies in their Support/Tickets area. Official platform notices are delivered through D1 Arena and configured email or in-app notification channels.

Technical Support

Having streaming or technical issues? Here are common solutions:

Stream Not Starting: Verify your stream key is correct and you are using the right URL (RTMP/SRT/WHIP)
High Latency: Check the protocol available to your tier; SRT is available to PRO, Ultimate, and Partner, while WHIP is available to Ultimate and Partner
VOD Not Appearing: VODs are processed within minutes of stream end. Check your VODs tab.
Chat Issues: Clear your browser cache or try a different browser
Payment Problems: Contact our Support Center with your transaction ID

For issues not covered here, contact technical support at our Support Center with:

Your username
Browser and device information
Steps to reproduce the issue
Any error messages you see

D1 Assistant

Open the D1 Assistant from the Contact page or available support surfaces. It can help with:

Common questions about streaming, tournaments, and payments
Account troubleshooting and basic technical guidance
Navigating platform features
Creating a support ticket when human follow-up is needed

Response timing depends on issue type, available information, and support workload; D1 Arena does not promise a fixed response window.

Content ID Issues

If your stream or VOD was flagged by our Content ID system (AcoustID-based audio fingerprinting):

Open Hub → Videos → Flags for the specific copyright content match.
Submit an appeal if you believe the detection was in error
Use royalty-free music to avoid future flags
Contact our Support Center for strike disputes

Advertising Support

For advertiser-related issues (campaign management, creative approvals, billing):

Visit the Ads Manager in your advertiser dashboard
Check creative rejection reasons in campaign details
Contact our Support Center for billing and refund inquiries

D1 Cred & D1 Frenzy

Questions about channel points (D1 Cred), D1 Frenzy or gifted subscriptions: D1 Frenzy is the viewer-facing overlay for D1’s Overdrive community hype system. Gifted supporter subscriptions are a separate feature.

Use the D1 Cred controls on the channel you are watching to review channel points and available rewards.
D1 Frenzy responds to eligible tips and subscriptions while the streamer is live; normal transaction rules apply.
Report D1 Cred bugs to our Support Center

Account Lifecycle

Managing your account status:

Disable Account: Settings > Account > Disable. Your data is preserved for 30 days.
Delete Account: Settings > Account > Delete. Permanent after grace period.
Reactivate: Log in within 30 days and verify via email OTP.
Data Export: Contact our Support Center to request a full data export (GDPR/CCPA).

Team HQ Help

Cannot join voice: Confirm you are a team member, phone-verified, and have VIEW_CHANNEL permission.
Mic/camera issues: Team HQ uses browser WebRTC (mesh). Allow permissions and use a supported browser.
Not public: Team HQ is auth-only for members — not indexed as a marketing page.

Watch Parties Help

Create: Start from a D1 Arena VOD (D1-only; external platforms not supported).
Sync: Playhead is host-driven; chat uses the party room.
Idle close: Idle parties are closed automatically by scheduled cleanup.

Official Cast Help

Assignment: Tournament organizers assign approved D1 Arena casters.
Publishing: Casters go live through their normal supported D1 Arena ingest path.
Playback: The tournament experience presents assigned live casts and focused matches through D1 playback.
VOD: Completed caster streams follow the normal D1 VOD pipeline.

Merch Store Help

Designs: Uploads are AI-moderated before sale.
Physical Merchandise: Physical print-on-demand checkout and automatic order submission to Printful are currently unavailable. For an existing purchase, open Purchases in the Hub or contact Support. Existing orders, refunds and disputes remain subject to the applicable purchase terms and Refund Policy.

Passkeys

Security Settings: You can choose one active two-factor authentication method: an authenticator app, SMS or email. Recovery codes provide a backup. Website passkeys are a separate sign-in option; manage available security settings in Hub → Account → Security.
Login: Website passkeys are a separate sign-in option; they are not an additional active two-factor method.