Frequently Asked Questions

Find answers to the most common questions about D1 Arena, tournaments, streaming, and more.

Getting Started

Q: How do I create an account?

A: Click "Sign Up" in the top right corner, fill in your details, verify your email, and complete your profile. You will be ready to compete in minutes!

Q: Is D1 Arena free to use?

A: Yes! Creating an account and joining free tournaments is completely free. Some premium tournaments may have entry fees with prize pools.

Q: What games can I compete in?

A: We support a variety of popular esports titles. Check our Tournaments page for current available games and competitions.

Tournaments

Q: How do I join a tournament?

A: Browse available tournaments, click on one that interests you, and click "Register." Make sure you meet any requirements (game ownership, team size, etc.).

Q: What tournament formats are available?

A: We offer single elimination, double elimination, round robin, and Swiss-style tournaments depending on the competition.

Q: How are prizes distributed?

A: Prize distribution is shown before each tournament. Winners receive prizes through our secure payment system after tournament completion and verification.

Teams

Q: How do I create a team?

A: Go to your profile, select "Create Team," choose a name and logo, then invite players to join. Team owners can manage rosters and tournament registrations.

Q: Can I be on multiple teams?

A: Yes, you can join multiple teams for different games or tournament types.

Streaming

Q: Can I stream my matches?

A: Yes! D1 Arena supports live streaming. Go to your Streaming Dashboard to get your server URL and stream key.

Q: What streaming protocols do you support?

A: D1 Arena supports three streaming protocols, with tier restrictions:

  • RTMP (All Tiers): Standard protocol, works with OBS, Streamlabs, XSplit, and most streaming software. 5-10 second latency. Available to everyone.
  • SRT (PRO & Ultimate Only): Secure Reliable Transport with 2-5 second latency. Better quality over unstable connections. Starter members cannot use SRT.
  • WHIP/WebRTC (Ultimate Only): Ultra-low latency (0.5-2 seconds) streaming directly from your browser. No software needed! Exclusive to Ultimate members.

Q: How do I start streaming?

A: Go to your Streaming Dashboard, copy your server URL and stream key, paste them into OBS or your streaming software, and click Start Streaming. Your server URL and key are shown in your dashboard.

Q: Why was my SRT or WHIP stream rejected?

A: SRT streaming requires a PRO or Ultimate subscription. WHIP streaming requires an Ultimate subscription. If you try to connect using a protocol your tier does not support, the connection will be rejected. Upgrade your membership to unlock these protocols.

Q: Which protocol should I choose?

A: It depends on your needs and membership tier:

  • RTMP: Best for most streamers. Reliable, widely supported, works with all streaming software. Available to everyone.
  • SRT: Choose this if you have an unstable internet connection or need lower latency for competitive gaming. Requires PRO or Ultimate.
  • WHIP: Perfect for quick streams, mobile streaming, or when you want zero setup. Requires Ultimate.
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VODs & Clips

Q: What are VODs?

A: VODs (Video on Demand) are automatically created recordings of your live streams. When you end a stream, a VOD is generated and saved to your profile for viewers to watch later.

Q: How long are VODs stored?

A: VOD storage depends on your membership tier:

  • Starter (Free): 15 days
  • PRO: 90 days
  • Ultimate: 180 days

Q: What are Clips?

A: Clips are short highlight moments (up to 60 seconds) that you or viewers can create from your live streams or VODs. They are perfect for sharing your best plays on social media!

Q: How do I create a Clip?

A: While watching a live stream or VOD, click the "Create Clip" button. Select the start and end points (up to 60 seconds), give it a title, and save. The clip will be generated and added to your profile.

Q: Can viewers create clips from my streams?

A: Yes! Viewers can create clips from your live streams and VODs. All clips are associated with your channel and appear on your profile.

Q: How long are clips stored?

A: Clips are stored indefinitely and do not expire like VODs.

Q: Can I delete clips?

A: Yes, you can delete any clips created from your streams through your Streaming Dashboard.

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Chat Features

Q: What chat features are available?

A: D1 Arena chat includes real-time messaging, emojis, GIFs (PRO/Ultimate), moderation tools, and special modes like slow mode, followers-only, and subscribers-only.

Q: Can everyone use emojis and GIFs?

A: Emojis are available to ALL members. GIFs are a premium feature available only to PRO and Ultimate members.

Q: What moderation commands are available?

A: Moderators have access to 20+ commands including !ban, !timeout, !mute, !slow, !clear, !followers, !subscribers, and more. Streamers can appoint moderators using the !mod command.

Tips & Supporting Streamers

Q: How do I send a tip to a streamer?

A: Visit the streamer profile or stream page and click the "Tip" button. Enter an amount ($1-$500), add an optional message, and complete payment via Stripe.

Q: Can I tip a team instead of an individual?

A: Yes! On team pages, you can tip the entire team. The tip is split equally among all team members who are currently live streaming. If no members are live, the team owner receives the full tip.

Q: What fees are taken from tips?

A: Payment processing fees (5.4% + $0.30) are deducted first. Then a platform fee is applied based on the streamer membership tier: Starter (25%), PRO (18%), or Ultimate (10%). The streamer keeps the remaining amount.

Q: Can I remain anonymous when tipping?

A: Yes! When sending a tip, you can choose to hide your name. The streamer will see "Anonymous" instead of your username.

Q: Are tips refundable?

A: Tips are voluntary and non-refundable once processed. Please double-check the amount and recipient before confirming.

Q: How do I receive tips as a streamer?

A: Tips are automatically credited to your wallet balance. You can withdraw funds once you reach the minimum withdrawal threshold ($100) after completing identity verification.

Ad Revenue & Monetization

Q: Do all streamers earn ad revenue?

A: No. Only Ultimate members (Partner status) earn ad revenue. This mirrors the Twitch Partner model:

  • Starter & PRO members: Ads play on your streams, but you receive $0 ad revenue (platform keeps 100%)
  • Ultimate members: Partner status - you keep 55% of all ad revenue generated on your streams

Q: Why dont Starter and PRO members earn ad revenue?

A: Like Twitch, ad revenue sharing is a Partner benefit. Upgrade to Ultimate ($29.99/mo) to unlock Partner status and start earning from ads. Starter and PRO members can still earn from tips, supporter subscriptions, and tournament prizes.

Q: How is ad revenue different from subscription revenue?

A: These are separate revenue streams:

  • Subscription/Tip Revenue: ALL tiers earn from supporter subscriptions and tips - Starter keeps 75%, PRO keeps 82%, Ultimate keeps 90%
  • Ad Revenue: ONLY Ultimate members earn from ads - they keep 55% (Partner status)

Q: How do Ultimate members get ad-free viewing AND earn ad revenue?

A: Ultimate members enjoy ad-free viewing when watching OTHER streamers. When YOU stream, your viewers (who are not Ultimate members or subscribers) will see ads, and you earn 55% of that revenue.

State Restrictions

Q: Why cant I join paid tournaments?

A: Some US states have laws restricting paid gaming competitions. If you live in Arizona, Arkansas, Connecticut, Delaware, Louisiana, Maryland, Montana, South Carolina, South Dakota, or Tennessee, you cannot participate in paid tournaments. You can still join free tournaments and use all other platform features.

Q: Can I still watch streams and subscribe to streamers in restricted states?

A: Yes! The restriction only applies to paid tournament entry. All other features including streaming, subscriptions, tips, and free tournaments are available everywhere.

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Tournament Streaming

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Q: How does tournament stream auto-detection work?

A: When you register for a tournament and go live anytime between the tournament start time and end time, D1 Arena automatically:

  • Detects your live stream
  • Links it to your active tournament match
  • Creates a VOD when you end your stream
  • Associates the VOD with your match for replay viewing

Q: Can viewers watch my tournament match live?

A: Yes! When you stream during a tournament, viewers can click on your match in the bracket to watch your live stream. After the match, they can watch the VOD replay.

Q: What if I am on a team - does everyone need to stream?

A: No. For team tournaments, only one team member needs to stream. The system will detect any team member who goes live and link their stream to the team match.

Q: Do I need any special streaming software for tournaments?

A: No special software needed. Use the same streaming setup you always use - OBS, Streamlabs, or browser streaming (Ultimate only). Just stream to your D1 Arena stream key as usual.

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Account Security

Q: Does D1 Arena support two-factor authentication (2FA)?

A: Yes! We strongly recommend enabling 2FA for your account. Go to Settings → Security to set up two-factor authentication using an authenticator app.

Q: How do I withdraw my earnings?

A: Go to your Wallet, click "Withdraw," and follow the prompts. Payouts are processed through Stripe Connect. Minimum withdrawal is $100 and requires identity verification.

Q: Is there a Discord integration?

A: Yes! You can link your Discord account to receive notifications about tournaments, matches, and when streamers you follow go live. Go to Settings → Discord to connect your account.

Tournament Fees

Q: What are the tournament fees?

A: Tournament fees vary by membership tier (includes 5.4% payment processing):

  • Starter (Free): 11.4% total fee
  • PRO ($14.99/mo): 9.4% total fee
  • Ultimate ($29.99/mo): 8.4% total fee

Fees are calculated into the entry fee - winners always receive the full advertised prize pool.

Account & Support

Q: How do I reset my password?

A: Click "Forgot Password" on the login page and follow the email instructions.

Q: How do I contact support?

A: Visit our Support Center or use the Contact Form for assistance.

Streaming Server URLs

Use these URLs in your streaming software (OBS, Streamlabs, etc.):

  • RTMP (All Tiers): rtmp://us1.d1arena.com:1935/stream
  • SRT (PRO and Ultimate): srt://us1.d1arena.com:9998?streamid=publish:{your_stream_key}
  • WHIP (Ultimate Only): http://us1.d1arena.com:1990/rtc/v1/whip/?app=stream&stream={your_stream_key}

Your stream key can be found in your Streaming Dashboard under My Stream.

Age Requirements (COPPA Compliance)

  • Minimum Age: You must be at least 13 years old to create an account on D1 Arena.
  • Ages 13-17: Parental verification is required. Parents can set access codes and monitor activity.
  • Under 18 Restrictions: Users under 18 cannot access the wallet, receive cash prizes, or host paid tournaments.
  • Adult Content: Some streams may be age-restricted and require verification.

Youth Tournament Rules

In compliance with Texas Penal Code 47.01 and similar regulations:

  • Users under 18 can only participate in FREE tournaments
  • No cash prizes, gift cards, or monetary rewards for minors
  • Prize tournaments are restricted to users 18 and older