D1 Arena Support Center

Welcome to our Support Center. We are here to help you with any questions or issues you may have.

Contact Us

  • General Support: Use our Contact Form
  • Response Time: We typically respond within 24-48 hours during business days
  • Urgent Issues: For tournament-related issues during an active match, use the in-platform reporting system

Common Topics

Account Issues

  • Password Reset: Use the "Forgot Password" link on the login page
  • Email Verification: Check your spam folder if you did not receive the verification email
  • Profile Updates: Edit your profile from your account settings
  • Account Security: Enable two-factor authentication for added protection

Tournament Help

  • Registration Issues: Ensure you meet all requirements before registering
  • Match Disputes: Use the dispute system within 24 hours of match completion
  • Bracket Questions: Brackets are generated automatically based on seeding
  • Prize Distribution: Prizes are distributed within 7 business days after tournament completion

Team Support

  • Creating Teams: Go to your profile and select "Create Team"
  • Inviting Members: Use the team management page to send invitations
  • Roster Changes: Team owners can modify rosters before tournament lock-in

Payment & Wallet

  • Deposits: Follow the wallet instructions to add funds
  • Withdrawals: Request payouts from your wallet page
  • Transaction Issues: Contact support with transaction ID for assistance

Before Contacting Support

To help us resolve your issue faster:

  • Check our FAQ for common answers
  • Include your username and relevant details
  • Provide screenshots if applicable
  • Include match or tournament IDs for competition issues

Report Abuse

To report a player or team for violating Community Guidelines:

  • Use the Report button on player or team profiles
  • Provide specific details about the violation
  • Include evidence when possible

Feedback

We value your feedback! Share suggestions for improving D1 Arena through our Contact Form.

Discord Community Support

Join our official Discord server for:

  • Real-time community support from other users
  • Official announcements and updates
  • Direct access to moderators
  • Bug reports and feature requests

Technical Support

Having streaming or technical issues? Here are common solutions:

  • Stream Not Starting: Verify your stream key is correct and you are using the right URL (RTMP/SRT/WHIP)
  • High Latency: Try SRT (PRO) or WHIP (Ultimate) for lower latency
  • VOD Not Appearing: VODs are processed within minutes of stream end. Check your VODs tab.
  • Chat Issues: Clear your browser cache or try a different browser
  • Payment Problems: Contact [email protected] with your transaction ID

For issues not covered here, contact technical support at [email protected] with:

  • Your username
  • Browser and device information
  • Steps to reproduce the issue
  • Any error messages you see