Question 1

How do I create an account?

Accepted Answer

Open Sign Up, fill in your details, verify your email, and complete your profile. You will be ready to compete in minutes!

Question 2

Is D1 Arena free to use?

Accepted Answer

Yes! Creating an account and joining free tournaments is completely free. Some premium tournaments may have entry fees with prize pools.

Question 3

What games can I compete in?

Accepted Answer

We support a variety of popular esports titles. Check our Tournaments page for current available games and competitions.

Question 4

How do I join a tournament?

Accepted Answer

Browse available tournaments, click on one that interests you, and click "Join Now." Make sure you meet any requirements (game ownership, team size, etc.).

Question 5

What tournament formats are available?

Accepted Answer

We offer single elimination, double elimination, round robin, and Swiss-style tournaments depending on the competition.

Question 6

How are prizes distributed?

Accepted Answer

Prize distribution is shown before each tournament. Winners receive prizes through our secure payment system after tournament completion and verification.

Question 7

How do I create a team?

Accepted Answer

Open Hub → Teams to create a team or select a roster. Select a team to enter Team HQ. Authorized owners, admins and managers use Manage for members and join requests; invitations appear under Invites and require the invited player’s acceptance. Use Team HQ for team communication.

Question 8

Can I be on multiple teams?

Accepted Answer

Yes, you can join multiple teams for different games or tournament types.

Question 9

Can I stream my matches?

Accepted Answer

Yes! D1 Arena supports live streaming. Go to your Hub → Studio → Ingest to get your server URL and stream key.

Question 10

What streaming protocols do you support?

Accepted Answer

Streaming access and maximum resolution depend on membership tier:

Question 11

How do I start streaming?

Accepted Answer

Go to your Hub → Studio → Ingest, copy the server URL and stream key for a protocol available to your tier, add them to your broadcasting software, and start streaming.

Question 12

Why was my SRT or WHIP stream rejected?

Accepted Answer

SRT requires PRO, Ultimate, or Partner access. WHIP requires Ultimate or Partner access. A connection is rejected when the selected protocol is not available to the account tier.

Question 13

Which protocol should I choose?

Accepted Answer

RTMP offers the broadest broadcasting-software compatibility and works on every tier. SRT can improve reliability on unstable connections and is available to PRO, Ultimate, and Partner accounts. WHIP supports browser or compatible broadcaster ingest for Ultimate and Partner accounts.

Question 14

What are VODs?

Accepted Answer

VODs (Video on Demand) are automatically created recordings of your live streams. When you end a stream, a VOD is generated and saved to your profile for viewers to watch later.

Question 15

How long are VODs stored?

Accepted Answer

VOD storage depends on your membership tier:

Question 16

What are Clips?

Accepted Answer

Clips are short highlight moments (up to 60 seconds) that you or viewers can create from your live streams or VODs. They are perfect for sharing your best plays on social media!

Question 17

How do I create a Clip?

Accepted Answer

While watching a live stream or VOD, click the "Create Clip" button. Select the start and end points (up to 60 seconds), give it a title, and save. The clip will be generated and added to your profile.

Question 18

Can viewers create clips from my streams?

Accepted Answer

Yes! Viewers can create clips from your live streams and VODs. All clips are associated with your channel and appear on your profile.

Question 19

How long are clips stored?

Accepted Answer

Clips are stored indefinitely and do not expire like VODs.

Question 20

Can I delete clips?

Accepted Answer

Open Hub → Videos to manage your recordings and clips. Applicable tournament recording restrictions still apply.

Question 21

What chat features are available?

Accepted Answer

D1 Arena chat includes real-time messaging, emojis, GIFs for PRO, Ultimate, and Partner accounts, moderation tools, and modes such as slow, followers-only, and subscribers-only chat.

Question 22

How long is stream chat kept?

Accepted Answer

Ordinary stream-chat messages are subject to the current 30-day cleanup process. Moderation, dispute, safety, security, and legal-hold records may follow different retention periods.

Question 23

What file types can I upload for my profile image and banner?

Accepted Answer

Allowed file types depend on your membership tier:

Question 24

Can everyone use emojis and GIFs?

Accepted Answer

Emojis are available to all members. GIFs are available to PRO, Ultimate, and Partner members.

Question 25

What moderation commands are available?

Accepted Answer

Moderators have access to 20+ commands including !ban, !timeout, !mute, !slow, !clear, !followers, !subscribers, and more. Streamers can appoint moderators using the !mod command.

Question 26

How do I send a tip to a streamer?

Accepted Answer

Visit the streamer profile or stream page and click the "Tip" button. Enter an amount ($1-$500), add an optional message, and complete payment via Stripe.

Question 27

Can I tip a team instead of an individual?

Accepted Answer

Yes! On team pages, you can tip the entire team. The tip is split equally among all team members who are currently live streaming. If no members are live, the team owner receives the full tip.

Question 28

What fees are taken from tips?

Accepted Answer

For an ordinary creator tip, D1’s product fee and the 5.4% processing component are calculated from the tip amount, with a fixed $0.30 processing component. The D1 product fee is 25% on Starter, 18% on PRO, 10% on Ultimate and 5% on Partner. The creator receives the remaining allocated amount after the applicable fees and rounding.

Question 29

Can I remain anonymous when tipping?

Accepted Answer

Yes! When sending a tip, you can choose to hide your name. The streamer will see "Anonymous" instead of your username.

Question 30

Are tips refundable?

Accepted Answer

Tips are voluntary and non-refundable once processed. Please double-check the amount and recipient before confirming.

Question 31

How do I receive tips as a streamer?

Accepted Answer

Eligible tip earnings are recorded in the wallet. Creators connect Stripe Connect and complete applicable identity and payout requirements before receiving payouts.

Question 32

Why can't I join a paid tournament?

Accepted Answer

Paid-entry eligibility depends on age, verified location, account status, event rules, and applicable provider or legal controls. D1 currently blocks paid-entry tournament participation for accounts located in Arizona, Arkansas, Connecticut, Delaware, Louisiana, Maryland, Montana, South Carolina, South Dakota, and Tennessee. Restrictions can change, and the absence of a block is not legal advice about your location.

Question 33

What can youth accounts do?

Accepted Answer

Users ages 13–17 require parent/guardian verification under D1 policy. They may join free tournaments but may not enter paid tournaments or receive cash tournament prizes. A separate parent/guardian monetization-consent and Stripe setup path may allow eligible tip or supporter-subscription earnings; it does not unlock paid-entry tournaments or cash prizes.

Question 34

How does tournament stream auto-detection work?

Accepted Answer

When you register for a tournament and go live anytime between the tournament start time and end time, D1 Arena automatically:

Question 35

Can viewers watch my tournament match live?

Accepted Answer

Yes! When you stream during a tournament, viewers can click on your match in the bracket to watch your live stream. After the match, they can watch the VOD replay.

Question 36

What if I am on a team - does everyone need to stream?

Accepted Answer

No. For team tournaments, only one team member needs to stream. The system will detect any team member who goes live and link their stream to the team match.

Question 37

Do I need any special streaming software for tournaments?

Accepted Answer

No special software needed. Use your normal RTMP setup or browser streaming if your tier supports it. Just stream to your D1 Arena stream key as usual.

Question 38

Does D1 Arena support two-factor authentication (2FA)?

Accepted Answer

Yes! We strongly recommend enabling 2FA for your account. Go to Settings → Security to set up two-factor authentication using an authenticator app.

Question 39

How do I withdraw my earnings?

Accepted Answer

Open the Wallet to review eligible earnings and payout activity. Payouts use Stripe Connect and require completion of applicable identity, account, and eligibility checks. A general manual withdrawal flow is not available to every account.

Question 40

How does D1 Arena handle communication and alerts?
A: D1 Arena provides Team HQ, protected direct messages, friend calls, email, in-app notifications, and authenticated real-time alerts. Third-party community services are managed separately and are not connected to D1 Arena accounts.
Tournament Fees
Q: What are the tournament fees?

Accepted Answer

Tournament fees vary by membership tier (includes 5.4% payment processing):

Question 41

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and follow the email instructions.

Question 42

How do I contact support?

Accepted Answer

Visit the Support Center or open the Contact page to use the D1 Assistant. The assistant can answer common questions and create a support ticket when follow-up is needed.

Question 43

What is D1 Cred?

Accepted Answer

D1 Cred is our channel points system. You earn D1 Cred by watching streams, chatting, and following channels. You can spend D1 Cred on channel rewards, predictions, and polls.

Question 44

Can I convert D1 Cred to real money?

Accepted Answer

No. D1 Cred has no monetary value and cannot be exchanged for cash, transferred to other users, or converted in any way.

Question 45

What is D1 Frenzy?

Accepted Answer

D1 Frenzy is the live stream hype bar. As viewers tip and subscribe during a stream, the meter fills through five levels with visual celebrations and a contributor count. Reaching higher levels triggers on-stream effects so the streamer and chat can see the energy build in real time.

Question 46

How do I contribute to a D1 Frenzy?

Accepted Answer

Just send a tip or subscribe to the streamer while their stream is live. Both actions automatically count toward the active Frenzy session.

Question 47

Does Frenzy change pricing or fees?

Accepted Answer

No. Tips and subscriptions sent during a Frenzy follow the same pricing, fee splits, and refund rules as any other tip or subscription on D1 Arena.

Question 48

Can I gift a subscription to someone else?

Accepted Answer

Yes. You can purchase a Tier 1, Tier 2, or Tier 3 Supporter Subscription on behalf of a specific D1 Arena user you choose at purchase time. Gift subscriptions are not distributed randomly; you select the recipient.

Question 49

Are gift subscriptions refundable?

Accepted Answer

Gift subscriptions are non-refundable once delivered to the recipient. If the recipient is no longer eligible at the time of processing, contact our Support Center for review.

Question 50

What AI features does D1 Arena offer?

Accepted Answer

D1 Arena uses AI (powered by xAI/Grok) for several features: content moderation, automatic game detection, support chatbot, content generation (titles, descriptions, bios), streaming troubleshooter, tournament predictions (Ultimate and Partner), and player insights.

Question 51

Is AI moderation automatic?

Accepted Answer

AI assists with moderation and may flag, hold, or limit content under D1 controls. Available enforcement actions can be appealed through the Support Center for administrator review.

Question 52

What is Content ID?

Accepted Answer

Our in-house Content ID system uses audio fingerprinting (AcoustID) to detect copyrighted audio in streams and uploads. If copyrighted content is detected, you may receive a content strike.

Question 53

How do content strikes work?

Accepted Answer

Strike 1 is a warning. Strike 2 results in a temporary streaming restriction. Strike 3 leads to an extended restriction and manual review. You can dispute strikes if you believe they were issued in error.

Question 54

How can I advertise on D1 Arena?

Accepted Answer

Visit our Advertiser page to register as an advertiser. You can create campaigns, upload creatives, set targeting, and manage your budget all from the Ads Manager dashboard. All ads undergo AI and human review before serving.

Question 55

Does D1 Arena use third-party ad networks?

Accepted Answer

No. D1 Arena operates a fully in-house advertising platform. We do not use Google AdSense or any external ad networks. This ensures better privacy and a cleaner viewing experience.

Question 56

Can I deactivate my account temporarily?

Accepted Answer

Yes. You can deactivate your account from your settings. Your data is retained for 30 days, during which you can reactivate by verifying your identity via OTP.

Question 57

How do I permanently delete my account?

Accepted Answer

Go to Settings and select account deletion. A grace period lets you cancel before permanent processing. Some transaction, fraud, dispute, tournament, security, tax, accounting, provider, or legal-hold records may be retained when required for their purpose or by law.

Question 58

Can I export my data?

Accepted Answer

Yes. Contact our Support Center to request a copy of your personal data in a machine-readable format.

Question 59

What are skirmishes?

Accepted Answer

Skirmishes are quick, casual challenges between players outside of organized tournaments. You can challenge another player or team to a 1v1 or team-vs-team match.

Question 60

Is D1 Arena available in my language?

Accepted Answer

D1 Arena supports 45 languages, including English plus expanded European, Middle Eastern, African, and Asian language coverage. Use the language switcher in the footer to change languages.

Question 61

Do you support streamer-side overlay tools?

Accepted Answer

RTMP broadcasting software is still supported for ingest, but the old streamer-side overlay workflow was retired. D1 Arena now renders alerts, goals, polls, predictions, reward banners, and chat TTS viewer-side inside the D1 player, so every viewer can see and hear the experience in their own language.

Question 62

Where do streamers configure overlays now?

Accepted Answer

Go to Hub → Channel → Overlays. The unified 16:9 preview lets you toggle and position viewer alerts, the goal bar, polls/predictions, reward banners, D1 Frenzy, and chat TTS without copying overlay URLs into broadcast software.

Question 63

How does Chat TTS work?

Accepted Answer

Chat TTS is D1-native on the watch page. The streamer controls filters and trigger modes, while each viewer hears narration in their own preferred locale using paid-tier Polly where available and browser speech fallback where appropriate. Audio is not burned into the broadcast.

Question 64

Can I restrict who triggers TTS?

Accepted Answer

Yes. Trigger modes include every message, highlighted channel-reward messages, mod/VIP only, followers-only chat, and command-triggered messages. Streamers can also maintain blocked phrases so unwanted words are skipped even when a trigger fires.

Câu hỏi thường gặp - Trung tâm trợ giúp Đấu trường D1

Câu hỏi thường gặp

Bắt đầu

Giải đấu

Đội

Truyền phát

VOD & Clip

Tính năng trò chuyện

Mẹo & Hỗ trợ các Streamer

Độ tuổi và vị trí đủ điều kiện

Truyền phát giải đấu

Bảo mật tài khoản

Phí giải đấu

Tài khoản & Hỗ trợ

URL máy chủ truyền phát

Yêu cầu về độ tuổi

Tín dụng D1 (Điểm kênh)

D1 Frenzy (Thanh cường điệu phát trực tuyến)

Đăng ký quà tặng

Tính năng AI

ID nội dung

Quảng cáo

Quản lý tài khoản

Cuộc giao tranh

Ngôn ngữ & Khả năng tiếp cận

D1-TTS trò chuyện và lớp phủ phía người xem gốc

Mật khẩu & Xác thực hiện đại

Tính toàn vẹn của giải đấu

Dịch trò chuyện

Truyền thông bản địa

Các tính năng nền tảng khác